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Services
Remote Access
Remote Access means that we can access your computer as long as you have a hi speed internet connection and can access the internet.
We can perform many repairs and assist with many problems without you bringing your computer to the shop or a tech coming to your house or business. This service will save you money and time.
We can see what you see.
Please call and make an appointment before proceeding to Remote Access.
(This is not recommended for a computer that has a lot of viruses and in need of a Full Clean.)
In Shop vs In Home
If your computer has slowed up due to viruses, adware, spyware, what is now being called malware or greyware, the best solution is to bring your computer to our shop. We can run several scans using several utilities and ensure that when your computer is returned to you, it is virus free. These scans take many hours. If done at your home, we cannot take the necessary time to remove all instances of malware. And it costs much less to have this cleaning done in our shop. If you need assistance in removing all the wires and connections, we can assist by picking up the computer and bringing it back to the shop repairing it, and returning it and setting it up for you for a small fee.
OnSite Computers usually has your computer ready in 3-4 days if done in the shop.
Hard Drive/Operating System Failures
If your Hard Drive or Operating System has failed, there are ways to retrieve your data.
If the Drive can be accessed,
We may be able to restore some of your data only. There is a difference between data and programs. Programs create the data. Data is created by Programs. Programs cannot be restored from a failed Hard Drive. An example of this would be pictures. Pictures can be retrieved, however, the programs that view these pictures will have to be reinstalled once your computer is repaired.
Effective December 1, 2021
In Shop
Diagnostics – Computer/Laptop/AIO $45.00
Diagnostics – Tablet/Phone $35.00
In Shop - Desktop Repair $95.00
In Shop – Laptop Repair $115.00
In Shop - All-in-One $115.00
Full Clean/Tune up– In shop $150.00
Set up New Computer-In Shop $125.00
With Data and assist w/programs* $175.00
Reinstall Operating System $125.00
With Data and assist w/programs* $175.00
Data Recovery – Not readily accessed $150.00
Data Recovery – Can be readily accessed $50.00
Backup and Restore Data $50.00
Ghost Hard Drive and Tune-up $150.00
Reset Tablet/Phone - No Data Retrieval $25.00
Install Program/App – (each Program) * $25.00 (each)
Onsite Services
New Computer Set up in Home $110.00 per hour
Onsite Service – Home $110.00 per hour
Onsite Service – Business – No Server – 1 Tech $120.00 per hour
Onsite Service – Business – No Server – 2 Techs $180.00 per hour
Onsite Service – Business w/Server – 1 Tech $135.00 per hour
Onsite Service – Business w/Server – 2 Techs $200.00 per hour
Remote Services
Remote Assist – Residential $25.00 per 15 minutes
Remote Assist – Business $30.00 per 15 minutes
Other
Pickup and Delivery $50.00
Password Reset – Windows 8/10 $50.00
Password Reset – Windows 7 and earlier $25.00
Software Support -Install/Remove Software * $50.00
* Will need licenses or software login info from customer. If this information is not available, we will not be able to install programs.
In Home Service
$110.00 hourly
All Services provided in Home including but not limited to, Printer setup, Internet issues, etc.
(If the problem takes too long we will recommend that we take the computer back to the shop for repairs and adjust pricing.) Service area is typically within 30 minutes of our Middle River Location.
Setup New Computer In Home - $110.00 per hour
A new computer set up in the home takes longer than in shop. Service area is typically within 30 minutes of our Middle River Location.
In Business Service
$120.00 hourly
All Services provided in Business including but not limited to, Printer setup, Internet issues, Network issues, etc.
(If the problem takes too long we will recommend that we take the computer back to the shop for repairs and adjust pricing.)
Server Based - $135.00 hourly.
All Services provided in Businesses with Servers including but not limited to, Printer setup, Internet issues, Network issues, etc.
(If the problem takes too long we will recommend that we take the computer back to the shop for repairs and adjust pricing.)
(Onsite Computers also offers Business Contracts)
Data Recovery
$150.00 – If Hard Drive/Data cannot be readily accessed
Note: Data recovery does not guarantee that all of your data can be retrieved. If data can be retrieved, yet not all the data that you are looking for, the charge will still be $150.00.
There are other options to retrieve data from Hard Drives that can not be accessed, but this can be a much more expensive operation and will need to be sent out to a Data Recovery Facility.
$50.00 - If Hard Drive/Data can be readily accessed.
No charge if we cannot access hard Drive or Data.