Services

Remote Access
      Remote Access means that we can access your computer as long as you have a hi speed internet connection and can access the internet.
We can perform many repairs and assist with many problems without you bringing your computer to the shop or a tech coming to your house or business. This service will save you money and time. 
We can see what you see. 
Please call and make an appointment before proceeding to Remote Access.
(This is not recommended for a computer that has a lot of viruses and in need of a Full Clean.)

In Shop vs In Home
      If your computer has slowed up due to viruses, adware, spyware, what is now being called malware or greyware, the best solution is to bring your computer to our shop. We can run several scans using several utilities and ensure that when your computer is returned to you, it is virus free. These scans take many hours. If done at your home, we cannot take the necessary time to remove all instances of malware. And it costs much less to have this cleaning done in our shop. If you need assistance in removing all the wires and connections, we can assist by picking up the computer and bringing it back to the shop repairing it, and returning it and setting it up for you for a small fee.
OnSite Computers usually has your computer ready in 3-4 days if done in the shop.

 

 

Hard Drive/Operating System Failures
      If your Hard Drive or Operating System has failed, there are ways to retrieve your data. 
If the Drive can be accessed, 
We may be able to restore some of your data only. There is a difference between data and programs. Programs create the data. Data is created by Programs. Programs cannot be restored from a failed Hard Drive. An example of this would be pictures. Pictures can be retrieved, however, the programs that view these pictures will have to be reinstalled once your computer is repaired. 

Diagnostics - $45.00

In Shop Repair -

 

Hardware -Desktop - $75.00 hourly

Hardware Repair of Desktops to include but not limited to Power Supply Replacement, Motherboard replacement, etc. Does not include cost of parts.

 

Hardware - All-in-One - $95.00 hourly

Hardware Repair of All-in-Ones to include but limited to, Internal Hardware repairs, Screen replacement, etc. Does not include cost of parts.

 

Hardware - Laptop - $95.00 hourly

Hardware Repair of Laptops to include but limited to DC Jack replacement, Screen replacement, etc. Does not include cost of parts.

 

 

Data Backup & Restore - $50.00

Backup Data from Computer and Restore to another computer, Flash Drive, or External Drive.

 

Full Clean of Viruses/Malware - $135.00

In ShopRemove all Viruses and Malicious software. Repair Operating System that may have been corrupted due to viruses. Also, includes a Tune-Up. This will maintain all installed applications and licenses.

 

Tune-Up - $100.00
Includes removing Potentially Unwanted Programs(PUP’s), Tracking Cookies, and cleaning registry. Ensure Operating System is running properly and installed software and hardware is working properly.

Checking all Windows Settings to be sure they are set at the most efficient configuration.

 

Reinstall OS without data–  $125.00

If the customer is not concerned about Applications or data, or if the Computer is so badly infected that it cannot be repaired, we can install the Operating System cleanly. Not all Applications and Licensing will be maintained. Customer will have to reinstall programs and restore any data that they may have had backed up. 

 

Reinstall OS with data–  $175.00

If the customer is concerned about Applications, we can backup data, install the Operating System cleanly and restore data. Not all Applications and Licensing can be maintained. Onsite will reinstall programs. We will need licenses or software login credentials from customer This will Include Data Backup and Restore.

Replace DC Jack – Varies - $100 - $200

New Computer Setup In Shop - $125.00 (w/data - $175.00)

In Home Service

 

$90.00 hourly
All Services provided in Home including but not limited to, Printer setup, Internet issues, etc.

(If the problem takes too long we will recommend that we take the computer back to the shop for repairs and adjust pricing.)  Service area is typically within 30 minutes of our Middle River Location.

 

Setup New Computer In Home - $90.00 per hour

The $90.00 hourly charge does not apply as there are times a new computer set up in the home takes longer.   Service area is typically within 30 minutes of our Middle River Location.

In Business Service 

 

$100.00 hourly
All Services provided in Business including but not limited to, Printer setup, Internet issues, Network issues, etc.

(If the problem takes too long we will recommend that we take the computer back to the shop for repairs and adjust pricing.)

Server Based - $120.00 hourly.

All Services provided in Businesses with Servers including but not limited to, Printer setup, Internet issues, Network issues, etc.

(If the problem takes too long we will recommend that we take the computer back to the shop for repairs and adjust pricing.)
(Onsite Computers also offers Business Contracts)

Data Recovery


$150.00 – If Hard Drive/Data cannot be readily accessed
Note: Data recovery does not guarantee that all of your data can be retrieved. If data can be retrieved, yet not all the data that you are looking for, the charge will still be $150.00. 
There are other options to retrieve data from Hard Drives that can not be accessed, but this can be a much more expensive operation and will need to be sent out to a Data Recovery Facility.

$50.00 -  If Hard Drive/Data can be readily accessed.
No charge if we cannot access hard Drive or Data.

Onsite Computers

1012 Wilson Point Rd 

Middle River, MD 21220​

T: 410-574-2234

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